Fraud
How we keep our services secure, and what you can do to keep yourself safe from financial harm.
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See the latest news and announcements from The Co-operative Bank.
Financial Services Compensation Scheme (FSCS) changes
From 1 December 2025, the FSCS deposit protection limit increased to £120,000.
We’re currently updating all of our materials that have information about the FSCS limit. In the meantime, you may still see some of our webpages, letters and leaflets containing the old protection limit of £85,000.
Our highly rated mobile app
Our mobile banking app is a quick and secure way to manage your money from your smart devices. View your balance, make payments, check or search recent transactions and more.
- Check your balance and search transactions (including debit card transactions) in just a few taps
- Transfer money and set up new payments, on the go
- Apply for savings accounts and credit cards directly in the app
- Get fraud alerts, for example if someone registers your account on a new device
- Manage your personal details, such as your home address, phone number and email address.
Over 2 million customers and counting - here’s what they have to say
"I've been banking with the Co-op for over 10yrs now. The staff have always been very helpful, and the app is great. It's also the only bank where you don't have to worry where your money is being invested."
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Help and support
Get help and support with your Co-operative Bank products and services and take a look at our popular help topics below.
Popular help topics
Our most popular help topics may help you find the information you need, quickly.
Forgotten login details for online banking
Product help
Get help with your everyday banking products, however you prefer to manage your money.
The Co-operative Bank and Coventry Building Society
We've reached an important milestone in a deal with the Society. We'll continue to operate as normal for now, and will let you know as early as possible when changes are coming up.
Changes to online payments
We've changed the way we confirm your online payments to keep your money safer.
Setting up a digital wallet is easy
It's a quicker and safer way to pay. Leave your cards and your wallet at home, and just use your phone.
Bank of England base rate change
On 18 December 2025, the Bank of England base rate decreased from 4.00% to 3.75%. View more on our base rate information page.
We're a Which? Eco Provider again
We’ve been recognised as a Which? Eco Provider for the third year running.
By choosing an ethical bank, customers can feel confident that we’re using their money for good. That means that instead of funding the extraction and production of fossil fuels, we’re committed to being part of the climate crisis solution, standing up to protect the planet.
Which? Eco Provider for Current Accounts. October 2023, 2024 and 2025
Independent service quality survey results
Personal current accounts
Published February 2026
As part of a regulatory requirement, an independent survey was conducted to ask approximately 1,000 customers of each of the 17 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.
Read our detailed personal current account service quality survey results.
The requirement to publish the Financial Conduct Authority Service Quality Information for personal current accounts can be found on our personal current account service quality information page.
Authorised push payment (APP) scams rankings in 2024
Authorised push payment (APP) scams happen when someone is tricked into transferring money to a fraudster’s bank account. Information about The Co-operative Bank's performance prior to the introduction of the reimbursement requirement in October 2024 can be found in PSR’s latest APP Scams Performance Report published in February 2026.
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