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Check the status of our online services for personal and business banking.
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Looking to speak to someone? We’re here to help, contact us.
Received a scam call? Call 159
If you can, use a different device from the one the scammer called you on. You’ll be connected to us, so you can quickly report scams or fraud. More about 159
Continue with a saved application
You can only continue an application for a Standard Current Account.
If you were applying for another product, you’ll need to restart your application.
Message us securely in online banking (existing customers)
Log in to your online banking to send us a secure message 24/7. When you send a secure message, your question will be read and answered by our team. We aim to respond within 2 days.
Use Text Relay if you have hearing or speech difficulties
Relay UK is a free service to help people communicate over the phone. You can use the service through a mobile app or with a textphone.
To use the Text Relay service dial 18001 followed by the telephone number you want to call. A relay assistant will join the call and can:
- Type what our colleague is saying so you can read their responses
- Read your written responses out to our colleague.
Relay UK is a regulated service run by BT. Any calls you make are confidential and your data is secure. For more information please visit the Relay UK website.
Make a complaint
We know that sometimes things go wrong. Letting us know when you’re not happy with our products or service gives us an opportunity to put it right as quickly as possible. It also helps us to improve our service for all of our customers.