Card freeze
If you’ve misplaced your card, you can stop it from being used by freezing it. And you can unfreeze instantly.
Online banking
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Related queries
Check the status of our online services for personal and business banking.
Card support
Learn about how to see your card information, ways you can manage your cards in digital banking, and how to get help with other problems with your card.
How to manage your cards in digital banking
Find out how you can control your cards in our mobile app and online banking.
How to find your cards
Just log in to our mobile app or online banking and tap ‘Cards’. You should see your active cards displayed, including some card information and whether it’s frozen or unfrozen.
How to manage your cards
Here’s what you can do with your cards in our mobile app and online banking.
Damaged or faulty cards
You can report your card damaged or faulty and we’ll send you a replacement.
Lost or stolen cards
Call us immediately on 0345 600 6000. Lines are open 24 hours a day, 7 days a week. Call charges
PIN support
You can get help with a forgotten PIN, blocked PIN, blocked card, and changing your PIN.
ATM support
You can get help with ATMs that swallowed your card or did not dispense your available money.
Expiring cards
We’ll automatically send you a new debit or credit card 14 calendar days before your existing card expires.
If you have not received a replacement card at least 3 days before your old card expires, contact us.
Add an additional cardholder
You can apply for an additional credit card holder by post, so both of you can share the same benefits.
Contactless payments
You can read about how contactless payments work, at home and abroad.
What else you can do in digital banking
Discover more helpful features in our mobile app and online banking.
Mobile banking
A quick and secure way to manage your money from a smartphone. View your balance, make payments, check recent transactions and more.
Online banking
A convenient and secure way to manage your money from any device with a web browser. Send us a secure message – it's like having your own virtual branch.
Not found what you're looking for?
Contact our support team