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Card management

Take control of your debit and credit cards. Find out how to freeze your card, and how to manage which transaction types are allowed or blocked on your card.

Manage your cards
How to access card management

Manage your cards in digital banking

Card freeze

When your card is frozen, all card controls will be turned on and your card cannot be used. This can help protect your money if you’ve mislaid your card.

You can instantly turn card freeze on and off whenever you like.

You can read about what to do if:

Joint account card settings

Your card settings only apply to your card, not any other card on the account.

Card controls

Card controls allow you to manage specific transaction types on your account. When you switch a control on, that transaction type will be blocked on that card.

Here’s what happens with each card control.

Online payments

Block all one-off card and digital wallet payments made online through a website or app, such as to online retailers.

In-person payments

Block all chip and PIN and contactless (card and digital wallet) payments made in person, such as in shops and restaurants.

Contactless payments

Block all card and digital wallet payments made with a contactless card reader.

ATM withdrawals

Block all cash withdrawals from ATMs (cash machines).

Gambling

Block card payments made to gambling businesses who run betting and wagers, such as:

  • lotteries
  • casino games, including online
  • horse and dog race betting, including off-track
  • other games of chance to win money prizes

Payments will still go through to (and you will be liable for payments to):

  • non-gambling businesses
  • gambling businesses we cannot identify

If you choose to allow gambling payments again, there will be a 48-hour cooling off period where they will still be blocked. This gives you time to think – you can turn the control back on instantly.

Read about gambling support

Abroad transactions

Block all in-person payments and ATM withdrawals made from outside the UK.

Online payments will not be blocked, including payments to companies based outside the UK.

How to access card management

To access your card management settings:

  1. Log into our mobile app or online banking.
  2. Tap Cards and you should see your active cards displayed.
  3. Select a card.
  4. Change your card settings.

For joint debit cards, both account holders will only have access to their own settings. For credit cards, only the primary card holder will have control over the settings for both cards.

Read more about our mobile app and online banking.

More ways to manage your account

Discover more ways to get help and manage your account.

Card support

Explore more ways to manage your cards. Report your card lost or stolen, get PIN support and ATM support, add additional cardholders and more.

Read about card support

Mobile banking

A quick and secure way to manage your money from a smartphone. View your balance, make payments, check recent transactions and more.

Read about mobile banking

Online banking

A convenient and secure way to manage your money from any device with a web browser. Send us a secure message – it's like having your own virtual branch.

Read about online banking

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